Shipping, Returns and Privacy
RETURNS & EXCHANGES
Items must be returned unopened, unused and in the same condition, as received, otherwise Revive Room cannot accept returns at this time. Product to be exchanged for equal or higher value within 14 days maximum time and shipping charges are the buyer's responsibility.
U.K returns/ exchange please send first class signed for. International orders will need to be returned via a courier, tracked, and fully insured.
For your return address please send us an email at naz@reviveroom.co.uk
FAULTY/DAMAGED GOODS
If your item has arrived damaged, please contact us at naz@reviveroom.co.uk within 3 business days for an equal replacement/exchange. Please send pictures of the damaged goods.
DAMAGES
Revive Room is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
SHIPPING & HANDLING
All domestic orders are shipped by Royal Mail within 3-5 business days (M-F). For questions about international shipping, drop us a line at naz@reviveroom.co.uk
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
INTERNATIONAL SHIPPING
As the product is being purchased from outside your country there may be some import duties, taxes, or fees to pay depending on the port of entry. You will be responsible for duty and taxes for international shipping upon arrival.
PRIVACY
PERSONAL INFORMATION
We only collect personal information from you when you: (1) register on the Site; (2) complete a survey; (3) contact us; and (4) order products and services. This personal information may be collected from you during either online or offline transactions or contact with us.
NON-PERSONAL INFORMATION
As part of the standard operation of the Site, we may collect certain non-personal information from you, including but not limited to your browser type, operating system, IP address and the domain name from which you accessed the Site. In addition, we may collect information about your browsing behavior, such as the date and time you visit the Site, the areas or pages of the Site that you visit, the amount of time you spend viewing the Site, the number of times you return to the Site and other click-stream data.
COOKIES
We may use cookies to collect the non-personal information described above. A cookie is a small text file that may be stored on the hard drive of your computer when you access the Site. We may also use cookies to: (1) provide you with customized content and advertising; (2) monitor Site usage; and (3) conduct research to improve our content and services. You are free to decline cookies, but by doing so, you may not be able to use certain features on the Site or take full advantage of all of our offerings. Check the "Help" menu of your browser to learn how to change your cookie preferences.
ACCESS TO INFORMATION YOU PROVIDE TO US
You may access any personal information you provide to us, correct or modify any such personal information, or direct us to make no further use of your personal information. To do so, please send an email with your request to naz@reviveroom.co.uk
USE OF INFORMATION
We may use the information we collect from and about you for any of the following purposes: (1) to fulfill your requests for products and services; (2) to provide you with targeted offers and advertising on the Site; (3) to contact you with information and promotional materials and offers from our company as well as from our subsidiaries, affiliates, marketing partners, advertisers and other third parties; (4) to contact you when necessary; (5) to review Site usage and operations; (6) to address problems with the Site, our business or our products and services; and (7) to protect the security or integrity of the Site and our business.
DISCLOSURE OF INFORMATION
We may transfer or otherwise disclose information collected from and about you to the following entities for the following purposes: (1) to our employees, independent contractors, subsidiaries, affiliates, consultants, business associates, service providers and suppliers, if the disclosure will enable any of these entities to perform a business, professional or technical support function for us; (2) to our employees, independent contractors, service providers and suppliers, to fulfill a product or service request; (3) as necessary if we believe that there has been a violation of the Site Terms of Use or of our rights or the rights of any third party; (4) to respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law; and (5) in the event that our company or substantially all of its assets are acquired, your personal information may be one of the transferred assets.
SECURITY
We have taken certain physical, electronic, contractual, and managerial steps to safeguard and secure the information we collect from Site visitors.
CHILDREN
We do not direct the Site to, nor do we knowingly collect any personal information from, children under thirteen.
THIRD PARTY WEBSITES
The Site may contain links to third-party websites, which may have privacy policies that differ from our own. We are not responsible for the activities and practices that take place on these sites. Accordingly, we recommend that you review the privacy policy posted on any site that you may access through the Site.
CHANGES TO THIS PRIVACY POLICY
We may change this privacy policy from time to time. When we do, we will post the change(s) on our website. If we change the policy in a material way, we will provide appropriate online notice to you.
If you have questions or concerns about this Privacy Policy, contact us at naz@reviveroom.co.uk